Privacy Policy

At MXC One Pty Ltd (referred to as “MondoXChange™”, or “we”, “us”, "our") we work hard to maintain your trust and confidence by handling your personal information with respect and putting you in control.

This policy is intended to meet requirements globally and applies to any of our websites, including, but not limited to, MondoXChange™, (“Websites”). If you do not agree with this Privacy Policy, you may not use any of our websites or services.

Note: Our notice to you via email constitutes acceptable notice to you under this policy. We are not responsible or liable for (and have no obligation to verify) your failure to receive notice if the email is quarantined by your email security system (e.g., “junk” or “spam” folder), if you fail to update your email address, or if you have provided a wrong or misspelled email address.

We collect personal information about you mainly when you give it to us, and through your interactions with our Websites.

The personal information we collect depends on your use of our websites and the choices you make: you control the personal information you share with us and with other members and you have the choice to limit your sharing or visibility settings.

Your personal details such as your surname, email address and phone number will not be visible to or shared with other members or visitors, unless you decide to change your visibility settings in your account.

• Information you give to us. For example, your contact information, including first name, last name, date of birth, email address, telephone number, your current location and IP address. You also might provide us with your passport, ID document of any sort, or any qualification;
• Information about your location. For example, if you are browsing our websites with your mobile device, you can decide to enable us to see your current location (e.g. to see the nearest boat, city, port, marina, facilities or services);

• Credential information. For example passwords, hints and similar security information used for authentication and access to accounts and services;

• Information we collect when you use our services. This includes network and connection information such as your operating system and the type of browser you use, language, time zone and technical information such as the type of device you use;
• Information we collect when you sign in to your account. We create a record of your sign-ins, which includes the date and time, the website you signed in to, your sign-in name, the unique number assigned to your account, a unique identifier assigned to your device and your IP address;

We DO NOT store any financial data such as your Credit Card details or PayPal accounts. We DO NOT require any recurrent payment for any of our services, or on any of our websites. All the transactions processed in our websites are securely encrypted and instantly validated with the bank.

• Directly from you, when you create an account you voluntarily share certain information including your name, email address, phone number, photos and any other information you give us;
• When you visit one of our websites to read or browse;
• Through your use of the our services, such as your browsing history including the IP address, and your location information;
• We use cookies and similar technologies to provide us with information about your usage of our websites, to support our functionality and to give you the best possible experience and service. Read our Cookies to learn more.

We use the information collected about you for various purposes including:

• To provide, improve and protect our services;
• To contact you;
• To help us keep your account safe preventing fraud and crime and investigate any complaints or enquiries that you may raise.

We keep your information while you are our member and as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

This is a case-by-case determination. In order to comply with the requirements of the European General Data Protection Regulation (GDPR), when we no longer need to keep your information to comply with our legal or regulatory obligations, we will either remove it from our systems, or depersonalise it so that we cannot identify you.

We implement appropriate technical and organizational safeguards to protect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data. However, we cannot fully eliminate security risks associated with service interruption, system failure, storage and transmission, and the permanent loss of data.

NOTE  that we may preserve and share your information, if we have a good-faith belief that it is reasonably necessary to:

• Respond to applicable law or regulations, to legal process, or to government requests. For example, we might need to sort out disagreements, stop fraud and abuse or prove that you had an account with us;
• Enforce our Terms and any other applicable terms and policies:
• Protect the rights, property, and safety of our users.

In limited cases, the law permits us to keep your personal information indefinitely, provided that appropriate technical protections measures are put in place (such as anonymisation, encryption, etc). We will continue to use and disclose such Personal data in accordance with this Privacy Policy.

No, we don't share or sell your personal information to advertisers, other third parties or social media platforms of any sort. We do not allow tracking by third-party websites you have not visited; therefore none of the personal information, messages and/or contact details shared on MondoXChange™ will be indexed by search engines, including analytics services.

We may share your information across MXC One Pty Ltd's group companies in full compliance with applicable data protection rules.

We only share information if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or ourselves; or to detect, prevent, or otherwise address fraud, security or technical issues.

Transfer of your personal information to other countries:

We are a global online platform. Therefore, to enable us to give you the best service possible we will sometimes need to transfer and store your personal information internationally.

The personal information we process, and all associated services and systems, including registration, is housed on servers located in strategic hubs around the world. Please note that the data protection and privacy laws in those countries may offer a different level of protections than in your country/region.

By using our services and websites and submitting your personal information, you agree to the transfer, storage, and/or processing of your personal information in Australia or in other countries strategic for us.

We want you to be in control of how your personal information is used or collected by us. You can do this in the following ways:

• If you have an account with us, you can access a significant amount of your personal information through our websites. However, if any personal information we have about you is not accessible through our websites, you can send us your request at no cost;
• You have total control over what you decide to share or make visible to others throughout our websites;
• The personal information you have shared with us can be changed or rectified upon request;
• You can close your account at any time. When you close your account, we’ll deactivate it. In certain situations, you can ask us to erase or restrict the processing of the personal information we hold about you. However, there may be circumstances where we are legally entitled to retain your personal information. Once your account is closed, you will not be able to retrieve, reactivate or re-connect your information. If you wish to use the services again, you will have to accept and agree to this Privacy Policy again;
• You control what communications you receive and can unsubscribe from newsletter emails at any time however, we will still send you updates related to your account or system changes. Please delete your account if you do not wish to receive these emails;
• If you think that we haven't complied with data protection laws, you have a right to lodge a complaint contacting our Data Protection Officer using the form on the 'Contact Us' page or emailing us at privacy@mxcone.com;
• When requesting a copy of your personal information, we reserve the right to charge an admin fee or refuse a request, where requests for personal information are clearly unreasonable or excessive, particularly if they are repetitive.

Note: To exercise any of your rights, you will need to contact us providing the following information so that we can verify your identity: a colour copy of any of the account holder's valid government-issued photo ID such as Passport, driving licence or identity card, and the unique account number associated with that account.

We use a variety of physical and technical measures, policies, and procedures (such as access control procedures, encryption, network firewalls, and physical security) designed to protect our systems and your personal information.

We are unable to decrypt the encrypted content and, therefore, we cannot access it and we cannot use that encrypted content to identify any individual.

Please be aware that no method of storing or transmitting information over the Internet is completely secure. Therefore, we cannot guarantee the absolute security of any information. We do not accept liability for unintentional disclosure.

You agree to notify us promptly of any unauthorized use of your username, password, other account information, or any other breach of security that you become aware of involving or relating to any of our websites.

How do you keep my personal information safe?

Ours security measures comply also with the requirements of the GDPR and include:

• Adopting a risk-based approach to securing the personal information of our users;
• Using selective pseudonymisation and encryption of personal information kept by us;
• Designing systems with the goal of enabling us to protect the confidentiality, integrity, availability and resilience of ours processing systems and services;
• Using systems and processes designed to give us the ability to restore the availability and access to your personal information in a timely manner in the event of a physical or technical incident;
• Regularly testing, assessing and evaluating the effectiveness of ours security measures.

Data anonymisation and usage of aggregated information

Once you cancelled your profile or if we no longer need your personal information, then your information may be de-identified and converted into statistical or aggregated data in such a way as to ensure that you are not identified or identifiable from it. We might use the personal information to conduct research and analysis, including to produce statistical research and reports.

Storage and Security of Personal Information

Any information which we hold for you is stored on secure servers, either in Australia or in strategic hubs around the world, that are protected in controlled facilities.

MXC One Pty Ltd will not be held responsible for events arising from unauthorised access of your Personal Information.

If you are located in a country within the European Economic Area (EEA), please be aware that the personal information and information that you provide to us may be stored outside the EEA. We will always ensure that your information is stored in accordance with this Policy.

How we handle emails

We will preserve the content of any e-mail or correspondence that you send us, if we believe that we have a legal requirement to do so.

We reserve the right to read messages which originate from our websites in order to check compliance with our Terms of Service.

Our services are not directed at children under 13 years old. In limited cases, or in exceptional circumstances, we may collect and use information of children only as provided by the parent or guardian, or with their consent.

If we become aware that we process information of a child under 13 years old without the valid consent of a parent or guardian, we reserve the right to delete it.

We are MXC One Pty Ltd.

MXC One Pty Ltd is a privately owned proprietary limited registered company incorporated and based in Mooloolaba, Sunshine Coast, Queensland, Australia.

We are a global platform available for legitimate users around the world and we are not acting as an agent in any capacity for any visitor or member.

Registered address and details:
MXC One Pty Ltd
PO Box 1210
Mooloolaba QLD 4557, Australia.

ACN 139 383 832   (Australian Company Number)
ABN 11 139 383 832   (Australian Business Number)

Resolving Privacy Issue: Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Data Protection Officer (DPO) at privacy@mxcone.com.au

This policy may change over time. All changes will be published on this website.

The updated Terms or policies will be effective immediately upon posting and apply to any continued or new use of the Services. If you do not agree to the modified terms or policies, you should discontinue your use of our Services.